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Refund & Resolution Policy

Last updated: March 2026

At RetroGoalShop, we strive to provide the best possible experience for our customers. Because our products are shipped internationally and produced through specialized suppliers, our policies are designed to protect both our customers and our store.

By placing an order on our website, you agree to the terms outlined in this policy.

Order Issues

If you experience any issue with your order, please contact our support team as soon as possible.

Email: contact@retrogoalshop.com

Claims must be submitted within 7 days of delivery.

Requests submitted after this period may not be eligible for review.

To evaluate your request, we may require:

Photos of the product
Photos of the packaging
Video evidence when necessary
Order number confirmation

Failure to provide the requested information may result in denial of the claim.

Damaged, Defective or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, we will review your case and determine the appropriate resolution.

Possible resolutions may include:

Replacement product
Store credit
Partial refund
Full refund (when applicable)

Refunds are not guaranteed and are evaluated on a case-by-case basis.

Exchanges

If you ordered the wrong size or wish to exchange your item, please contact our support team.

Exchange requests are subject to approval and may require the item to be returned in:

Unused condition
Original packaging
Same condition as received

Customers may be responsible for return shipping costs.

Refund Eligibility

Refunds are only issued in limited circumstances and after review by our support team.

Refunds may be considered if:

The item is defective
The item received is incorrect
The product is significantly different from the description

Refund requests due to personal preference, sizing mistakes, or dissatisfaction with style may not qualify for a refund.

In many cases, store credit or replacement may be offered instead of a refund.

Return Requirements

If a return is approved, the item must meet the following conditions:

Unused
Unworn
In original packaging
No visible signs of use
Returned within the timeframe provided by our support team

Items returned without authorization may not be accepted.

Non-Refundable Situations

Refunds may be refused in cases including but not limited to:

Incorrect size selected by the customer
Shipping delays caused by customs or carriers
Minor color variations due to lighting or screen differences
Orders already in production or shipment
Promotional or discounted items
Requests submitted after the claim period

International Shipping

RetroGoalShop ships internationally.

Shipping times may vary depending on:

Customs processing
Carrier operations
Local delivery services
Weather conditions
Peak shipping seasons

We are not responsible for delays caused by these external factors.

Lost Packages

If a package is confirmed lost by the carrier, we will work with the customer to provide a suitable resolution, which may include replacement or store credit.

Fraud Prevention

RetroGoalShop actively monitors return and refund activity.

We reserve the right to refuse refunds, returns, or replacements in cases of:

Suspected fraud
Excessive refund requests
Abuse of return policies
Chargeback abuse

Chargebacks

Before initiating a chargeback with your bank or payment provider, customers agree to contact our support team to attempt to resolve the issue.

Opening a chargeback without contacting our support team may delay the resolution process.

Contact Information

For all support requests, please contact: